The Professional

Prior to joining Swisslog Roy was in the United States Navy serving as an instructor for their nuclear power program.  Before entering the military, Roy spent 4 years as a small business consultant specializing in employee training, marketing, community outreach and process development.  Roy completed undergraduate degrees in Information Technology, Business Administration and Nuclear Engineering Technology before acquiring his Masters in Business Administration.

Current Role

Roy Dockery currently serves as the VP of Field Operations for Swisslog Healthcare North America.  In this role, he oversees Field Service, Support Services, Technical Training, and Operations Administration for Swisslog’s healthcare automation products.  Roy joined Swisslog in 2010 and was permitted the opportunity to build the Pharmacy Automation service division from the ground up as the Director of Field Service Operations.  Roy has developed a team to dedicated service professionals and create a culture of concern, accountability, responsiveness and excellence that improved customer satisfaction.  In his free time Roy serves as the Executive Director of a non-profit organization providing basic resources to impoverished communities across the United States.

Skills & Expertise

· Call Center Management

· Strategic Planning

· Capital Budgeting & Forecasting

· Leadership Training & Development

· Continuous Process Improvement

· Project Management

· HIPPA Compliance

· Healthcare Automation & Service

· Employee Performance Management

· Intuitive Organization Development

· KPI Management

· SMART Obejectives

· Salesforce CRM

· SAP Enterprise Resource Planning

· Global Service Management

· Mediation

· Training & Curriculum Planning

· Customer Service

· Process Innovation

· Behavioral Development